Some customers ask about if we can reserve seats for them. We are running a different model than Greyhound or other bus companies. We try to make things simple and bring convenience to our customers.
Here is the boarding sequence we are using.
First, we let customers who bought tickets online board bus.
Second, we board those customers who has bought tickets from local grocery stores(https://www.apexbus.com/localstore.aspx) or hold tickets purchased before.
Third, if there are seats still available, we will sell tickets at bus station.
If we have quite a lot customers, for example, every friday 5:00PM from DC to NY we run three buses (two of which are standby buses), we use our standby buses if there are any available.
We try to get everyone onto our buses. However, if our customers buy tickets online or local grocery stores, it will make our life and our customers' travel experience easier!